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Giant Light Up Prop Letters Terms and Conditions


The following Terms & Conditions are in relation to hiring Giant Light Up Prop Letters from The Big Letter Company.  If anything is unclear, or if you have questions, please get in touch.



a) The booking fee amount stated on your event booking invoice is required upon booking to secure your date. The outstanding balance is to be paid 14 days prior to event date. Additional/early payments may be made at any time using your event booking reference number.

b) The initial booking fee is non-refundable after 48 hours.

c) All payments must be made by dates requested on invoice. Failure to pay by these dates may result in cancellation of hire.



a) Cancellations must be made in writing via e-mail to

Refunds will be given in accordance to the following.

– Cancelled up to 6 months prior to event – 50% of total price will be refunded of monies already paid minus the non-refundable initial booking fee.

– Cancelled less than 6 months prior to event – 25% of total price will be refunded of monies already paid minus the non-refundable booking fee.

– Cancelled less than 3 months prior to event – NO REFUND.



a) Hirer accepts full responsibility for any loss or damages during the hire period, and will be liable for any repair or replacement. Photograph’s will be taken at Set-Up by The Big Letter Company in case of any disputes. 


In the unlikely event of any accidental damage, the hirer is responsible for ALL damages made to the props after delivery and prior to collection by The Big Letter Company.


In the case of any damages our procedure is as follows:

Photographs will be taken after set up, and upon collection, in the case of any disputes.

An itemised quote from our designer will be forwarded to you within the week with broken down repair costs, which is to be paid immediately.

Additional charges WILL occur if damages made prevent The Big Letter Company from fulfilling our agreements with other clients (e.g. If we cannot fulfil a booking in the following days due to damages made at your event, you will be charged the amount it costs The Big Letter Company to refund the booking.)


In order to avoid any damages being made to the props, we encourage you to ensure yourself and your guests enjoy them as visual aid, but NOT to stand, sit or lean on them, with the exception of Bride & Groom for professional photography.

If on arrival of set-up, the The Big Letter Company feel the letter location request is unsafe (e.g. uneven floor, electrical equipment close to water supply) then we have the right to place them in a position better suited. This is to reduce any risks of any damage to both props and more importantly, yourself and your guests.


General Terms & Conditions

a) The Prop’s have been designed mainly for inside use, though they can withstand some weather conditions. If you have organised an outdoor setting but the weather circumstances are not suitable (e.g. strong wind, rain etc) then we will set up the Prop’s in a more suitable, protected location. This is to protect both the props, and yourselves and your guests.

b) It is the responsibility of the hirer to speak with their venue for permission of The Big Letter Company to set up. Ensure you organise substantial space for the props, as we are unable to move decor/furniture set up by other vendors or the venue.

c) Hire of a generator is NOT included and the props must therefore be located within close proximity to a standard power point.

d) Ensure the props are within reasonable distance to a power point when deciding on your location.

e) Unless otherwise stated in writing, these Terms & Conditions apply to all services provided by The Big Letter Company.  Therefore it is deemed that by placing a booking with The Big Letter Company (verbally or in writing), whether it is explicitly stated or not, whether the hirer signs to indicate their acceptance or not, these Terms & Conditions are binding between the two parties.

Acceptance of Terms And Conditions

The hirer accepts these terms and conditions by placing a booking and the making the payment of the non-refundable booking fee.


If you have any other questions about our prop hire terms and conditions, please contact us.

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